Call: 01590 671875 or


Call 01590 671875 or


Terms and Conditions


  1. These Terms

These are the terms and conditions on which we will carry out the work we have quoted for you.   Please read them carefully.  These terms tell you who we are, how we will provide the services to you, how you and we may change or cancel the work and how to make a complaint.

  1. Information about us

We are Aqua Plumbing and Heating Services Limited.  Our registration number is 04121404 and our registered office address is Cable Drive, Walsall WS2 7BN.  You can contact us by calling 01590 671875 or by writing to us at Anchor House, Bath Road, Lymington SO41 3YL.

  1. The Work

We will complete the work included in your quote with due skill and care and in accordance with industry standards.

Who does the work?

We use our own employees to carry out the work or approved tradespeople (on our behalf) when other trades are needed e.g tiling.  They are carefully selected to make sure they provide a great level of service.

Preparation for our arrival

Please make sure that the area that needs attending to is accessible and safe (i.e. clear of all household items).  We won’t be able to start any work if we believe there is a health and safety risk, for example hazardous chemicals, asbestos or pest infestations.


We will give you a time estimate for doing the work.   However, there may be circumstances outside of our control that prevent us keeping to such timescales. We will contact you as soon as possible to let you know and takes steps to minimise the effect of the delay and rearrange the appointment with you.

Ownership of Goods

All goods supplied remain our property until paid for by you in full, although this retention of ownership will not affect any claim which we may have against you for the payment of any overdue amount.

  1. The Price you Pay

Hourly Rate Jobs £68 plus vat for first hour and £58 plus vat for all other hours


Quoted Work

We will agree a price (which includes labour and materials) with you over the phone or by email before the work commences.

When we agree the price with you over the phone or online, we want that to be the price you actually pay.  You need to tell us as much as you can about the work required.  If we arrive and more work is required than when you booked the job, then we may have to charge you more for the work. We will tell you before we start any work.


You will need to pay our invoice as soon as you receive it unless otherwise stated on any quotation.

  1. Your right to cancel

You have 14 days from the date you place your order to cancel without giving any reason.  This is your statutory cooling off period.  You can choose to have the work carried out before the cooling off period ends, however, if you cancel after we have started the work, you will have to pay for any work completed before you tell us that you have changed your mind.

If you decide to cancel after we have started the delivery of any goods and/or services to you, we reserve the right to charge you for any goods or services delivered. In the case of goods that have not been installed at your request subject to the following provisions, you may return the goods to us without charge. In the event that the goods have already been installed or you refuse to return the goods for whatever reason we reserve the right: to deduct any such costs from the deposit we hold from you and in the event that the amount of the deposit is insufficient to cover these costs we shall invoice you for the difference; and/or we reserve the right to enter upon your property in order to remove any goods that we have delivered; or in the event that you have already paid for the cost of the goods or services in full, we reserve the right to refuse repayment in whole or in part. In the event that we recover any goods from you and the value of those goods have diminished for whatever reason, we reserve the right to charge you for the difference.

If you do wish to cancel please call us on 01590 678175 or fill in the cancellation form below.

  1. Guarantees


We guarantee any work done and any materials which we provide for a period of 12 months from the appointment. This means that if any problems occur after the completion of the work and they are the result of any faulty workmanship, we will remedy those problems at no further cost to you. Likewise, if any materials we supply are faulty, we will replace them free of charge. We then guarantee any additional work carried out, or additional materials provided, but only until the date that is 12 months from the original appointment. This does not affect your rights under the Consumer Rights Act 2015.

Please note, however, that our guarantee is subject to the following:

  1. The work involves a blocked drain, a boiler service or the flushing of a central heating system, the 12 month labour and parts guarantee is not applicable
  2. We will not remedy any problems with materials or parts where they have been purposely or accidentally damaged. Nor will we remedy any problems where it relates to materials or parts the client have provided.

Gas Boilers

All boilers supplied by us are provided with the benefit of a manufacturer backed parts and labour warranty.


  1. How to make a complaint

We aim to provide you with a high standard of service, but from time to time things may go wrong. If we receive a complaint we investigate it at once and every effort is made to resolve it to your satisfaction. If you have a complaint, please phone 01590 671875 or write to Aqua Plumbing & Heating Services Limited, Anchor House, The Shipyard, Bath Road, Lymington SO41 3YL.


  1. The law that applies

This agreement is governed by the laws of England and Wales, except where the property is located in Scotland, in which case the laws of Scotland will apply. All correspondence will be in English.



Cancellation Form



Aqua Plumbing & Heating Services Limited

Anchor House

Bath Road


SO41 3YL

[email protected]


Please take this letter as notice that I wish to cancel my contract of sale for the supply of the following service/job:


Ordered on:


Name of Customer(s):


Address of Customer(s):






Signature of Customer(s) (only if this form is notified on paper):


High quality, reliable service

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